eStore terms and conditions

My Virtual HR is an online business to business service owned by My Virtual HR Ltd and is operated via the medium of a private membership website, that also sells a range of employment related documents and services (hereinafter called “the Products”) to its members.Terms and conditions

Your relationship with is us governed by:

  1. These presents;
  2. Our Terms and Conditions, the definitions clause which shall be deemed to be incorporated herein by reference; and
  3. Our Privacy Policy.

We may also sell digital information products created by other other people and these shall also be included in the definition of “the Products”.

By purchasing products from this website, you:

  • Are required to tick a box on the order page confirming that you have read and understood these terms of sale and supply; and
  • You agree to these terms of sale and supply.
THE PRODUCTS LISTED ON THIS WEBSITE ARE BUSINESS TO BUSINESS PRODUCTS AND ARE FOR SALE TO PERSONS AGED OVER 18.
 
1. These are all of the terms and conditions on which we agree to sell you the Products as generally described on this website.
 
Price
2. The price and general description of the Products are as set out on our website.
 
Description
3. Whilst we take reasonable care to ensure the accuracy of pictures and descriptions of the Products there may be slight differences between them and the delivered articles. All errors and omissions are excepted.
The Products are intended only for use in England and Wales.
 
Payment

4. Subject to the following provisions of this clause, payment shall be made in full on purchase and shall be made by PayPal or on PayPal invoice. You can pay the PayPal invoice by the following methods:

  • PayPal;
  • Credit or debit card; and
  • Bank transfer. 

We do not accept payment in cash or by cheque, postal order, or money order.

4.1  If payment  for products and services is made by bank transfer or deposit into our bank account, the products and services shall not be provided until full payment has been received.

4.2  If you wish to make payment for any products and services on invoice, you should send an email to sales@myvirtualhr.co.uk  stating:

  • your name;
  • business name;
  • business address;
  • the email address you wish to use;
  • contact telephone number/Skype name; and
  • telling which category of membership and or products or services you wish to purchase.

We will send you an invoice via PayPal. You then have the  option of making payment by:

  • bank transfer;
  • credit or debit card; or
  • from your Paypal account.

4.3 We shall be entitled to cancel the contract or suspend delivery if we are unable to obtain payment.

Delivery
5. Delivery of the Products shall be by electronic download by you from the link provided by us following successful payment for the Products. The time period in which you may download the Products is limited to 48 hours from the time of your purchase. You may only download them once.
In the unlikely event of a download failure, please raise a support ticket stating the product(s) purchased, the date of purchase, the PayPal email address used to make the purchase and the Paypal ID number.
The IP addresses of all computers from which purchases are made are tracked, even if the purchase is subsequently cancelled.
 
5.1 Delivery of bespoke contracts or bespoke handbooks shall normally be completed within three working days, and is subject to your availability to discuss your requirements before the bespoke document is created. Weekends and all statutory Bank Holidays and public holidays in England and Wales are not working days.
 
5.2 Delivery of HR Consultancy services shall be on a timed basis as and when you choose to use those services.
 
Cancellation policy
6. Downloadable Digital products: You may cancel your purchase at any time before you start to download the digital product. If you wish to cancel your purchase after you have made payment, but before download is started, you must send an email to us stating your PayPal email address and the transaction ID. Once download starts, you can no longer cancel your purchase.

6.1 Bespoke contracts and handbooks: These are not downloadable digital products. If you wish to cancel your purchase after you have made payment, but before we have started to create your bespoke contract or bespoke handbook, you must send an email to us stating your PayPal email address and the transaction ID. You can no longer cancel your order once we have started to create your bespoke contract or bespoke handbook.

6.2 Popular packages:  You must send an email to us stating your PayPal email address and the transaction ID number if you wish to cancel your purchase after you have made payment, but before any of the following events shall have occurred:

  • Download of the digital product element is started; or
  • You contact us to start using the HR Consultancy element of the package; or
  • We have started to create your bespoke contract or bespoke handbook, if that is part of the package.

You can no longer cancel your purchase once any of the events listed above shall have occurred.

6.3 HR Business Partner (consultancy) time: If you wish to cancel your purchase after you have made payment, but before any consultancy time has been used, you must send an email to us stating your PayPal email address and the transaction ID. Once you have contacted us to use the HR Consultancy, you can no longer cancel your purchase. Cancellation of your purchase of HR Consultancy time shall be subject to a 25% administration charge.

7. We shall be entitled to cancel the contract or suspend delivery if we are unable to obtain payment.
 
Refunds
8. Refunds will be only be made to the PayPal account that was used to make the purchase. Refunds will usually be made within seven days of us receiving details of the email address of the PayPal account used to make the purchase and a copy of the transaction ID number.
8.1 100% of the cost of downloadable digital products, and 75% of HR consultancy time will be refunded.
 
Limits on liability

9. We do not limit our liability for death or serious personal injury caused by our own acts or omissions. Otherwise, and also subject to paragraph 10 below, our liability for:

  • Damage to your physical property caused by the Products shall not exceed the purchase price of the goods per event or series of events;
  • In respect of all and any other damage whatsoever and howsoever caused by the Products shall not exceed the purchase price of the Products per event or series of events
  • Subject to paragraph 9 above, the aggregate of all claims arising in connection with the Products shall not exceed the purchase price of the Products.

10. We shall not be liable to you for any unforeseeable losses from your use of the Products, nor shall we be liable for any damage or losses of any kind arising from any modification whatsoever that you have made to the Products.

Force Majeur
11. We shall be excused performance of any of our obligations in relation to the Products if caused by circumstances beyond our reasonable control, such as adverse weather, civil unrest, mechanical failure, faults in communication or computer malfunction.
 

Replacement product
12. If any of the Products are found to be faulty, or corrupted, caused by the compression and or download process, we will replace it. No refunds will be given.

Waiver of breach
13. No waiver by either of us of any breach by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

General and jurisdiction
14. If a court decides that any part of these terms and conditions cannot be enforced, that particular part of them will not apply, but all of the remaining terms and conditions will continue to apply.

15. A person who is not party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions. This does not affect any right or remedy of a third party which exists or is available apart from the Act.

16. This agreement shall be governed by the laws of England and Wales.